CSX Launches Industry’s First On-Demand Mobile Application to Enhance Railroad Incident Response

CSX is introducing a new mobile information system which will enhance first responders’ ability to access train and cargo information in real time via their mobile devices.

The new program, CSX Operation Respond, will provide firefighters, police officers and other emergency responders with easy mobile access to critical information that supports safe and accurate response to emergencies, helping to protect both communities and responders themselves. The new program is a collaborative product of the Operation Respond Institute, an industry leader in providing real-time rail information, and CSX’s public safety and technology teams.

“CSX Operation Respond, the first program of its kind among Class I railroads, is an important new component of our continuing efforts to advance the company’s first priority: the safety of communities, employees and customers’ freight,” said Skip Elliott, vice president, public safety, health and environment. “The CSX team is consistently focused on working with partners like the Operation Respond Institute to provide timely access to critical information, and this tool was developed in response to feedback from our partners across our network.”

CSX Operation Respond allows first responders to securely access information about hazardous materials being transported by any individual CSX train using their wireless devices, laptops or desktop computers. In addition to a graphically displayed train list that allows emergency responders to quickly locate and identify the contents of rail cars carrying hazardous materials, CSX Operation Respond provides emergency responders with a portfolio of other useful information designed to assist when responding to a rail-related transportation emergency.