
Commuter Rail
Customers on the E Line Grade Their Service a ‘D-Plus’ in 2nd Annual Rider Report Card Survey
NEW YORK — MTA New York City Transit released the results from the 2nd Annual Rider Report Card Survey, and the E line again received an overall grade of “D-plus,” unchanged from 2007. However, the customer satisfaction index of 81 percent was three percentage points lower that 2007’s 84 percent. Customers sent in a total of 4,511 Rider Report Card responses – 4,280 by mail and 231 via the internet – gauging customer satisfaction on the line. Once again, 21 separate service attributes were graded on the E line, which runs from the World Trade Center to Jamaica Center-Parsons/Archer at