CSX is positioning itself to continue delivering strong financial results by balancing stabilized service levels, improving efficiency and continued growth opportunities, Chief Transportation Officer Cindy Sanborn told an industry audience this week at the annual RailTrends conference in New York City.
“CSX is committed to delivering Service Excellence for its customers, which reinforces our strategy of driving the company’s ability to grow faster than the economy, pricing above inflation and producing ever more efficient operations,” Sanborn said. “CSX is working to put the right people and resources in the right places, combined with process improvements and increased communication with our peers, to serve the broad-based growth we continue to see across nearly all markets that we serve.”
As customer demand continues to rise, CSX network performance remains stable, with key indicators including on-time originations and arrivals holding steady in the fourth quarter as compared to the previous two quarters.
“We are working around the clock to further improve operations at a steady pace into 2015 even as we handle the traditional fall peak and record grain harvest,” Sanborn said.
To facilitate that improvement, CSX is adding additional locomotives, hiring new train crew employees, accelerating capacity projects and adjusting operating processes. Fluidity in Chicago remains a top priority for CSX and its peer railroads. CSX is using infrastructure improvements to help ease congestion while also improving coordination with other railroads in Chicago. These resources and process adjustments will support fluidity and growth, preserving the flexibility to drive long-term asset utilization improvements.
