
Commuter Rail
6 Line Customers Grade Their Service a ‘C’ in 2nd Annual Rider Report Card Survey
NEW YORK — MTA New York City Transit released the results from the 2nd Annual Rider Report Card Survey on the 6 line which was done in early January. The 6 line again received an overall grade of “C,” unchanged from 2007. However, the customer satisfaction index of 92 percent was slightly lower than 2007’s 93 percent. Customers sent in 5,392 Rider Report Cards by mail and 177 via the internet, totaling 5,569 responses, to gauge customer satisfaction on the line. Twenty-one separate service attributes were graded on the 6 line, which runs from Pelham Bay Park in the Bronx