
Commuter Rail
Customers Give MTA Metro-North Railroad Record High Ratings
NEW YORK — Overall customer satisfaction with MTA Metro-North Railroad in its largest market (inbound customers traveling on its Hudson, Harlem and New Haven Lines) climbed to 94 percent in 2008, setting a record high for the second year in a row. In addition, it marked the fourth consecutive year that customer satisfaction has increased according to Metro-North’s annual customer satisfaction survey. The survey is conducted each Fall and is jointly sponsored by the railroad and its partners – the Connecticut Department of Transportation, the Metro-North Rail Commuter Council and the Connecticut Metro-North New Haven Rail Commuter Council. Fully half