
Norfolk Southern
Norfolk Southern E-Commerce Offers ‘Railcar Event – Text Message Alerts’ and Live Chat Support
NORFOLK, Va. — Norfolk Southern customers now can receive text messages notifying them of the status of shipments with Railcar Event Alerts. Using a simple application on the company’s e-commerce site, accessNS, customers can set up alerts to advise them of a variety of events for as many as three railcars, containers, trailers, or chassis at a time. Once an alert is set up, Railcar Event Alerts checks the status of the equipment every hour and sends a text message to the customer’s cell phone if the status has changed. Information available through Railcar Event Alerts include changes in ETA