WASHINGTON — Washington Metro is conducting a comprehensive review of its disciplinary procedures for employees and plans to stiffen penalties in the coming weeks to ensure that employees follow Metro rules and standard operating procedures.
“Metro has more than 10,000 employees, and the vast majority of them do their job well,” said Metro General Manager John Catoe. “Bad behavior on the part of just a few individuals reflects on the entire Metro workforce. Our new approach to procedures and penalties will deter bad behavior and reduce the damage a few people can cause to our relationship with riders.”
On Monday, July 13, Metro instituted a zero tolerance policy on operator use of cell phones and texting devices. Metrobus and Metrorail operators caught using a cell phone, texting or using a PDA while operating a vehicle will be fired under the new policy.