A Line Customers Grade Their Service a “C-Minus” in 2nd Annual Rider Report Card Survey Same Grade in 2007
NEW YORK –In MTA New York City Transit’s 2nd Annual Rider Report Card Survey, the A line again received an overall grade of “C-minus,” unchanged from 2007. The customer satisfaction index of 85 percent was, however, slightly lower than 2007’s 87%. Customers sent in 5,839 Rider Report Cards by mail and 171 via the internet, totaling 6,010 responses, to gauge customer satisfaction on the line. Twenty-one separate service attributes were graded on the A line, the longest subway line in the system; it runs from Inwood-207th Street in Manhattan to Far Rockaway-Mott Avenue or Ozone Park-Lefferts Blvd. The highest grade