NEWARK, New Jersey — Following political pressure, NJ Transit on Wednesday said refunds will be made available for unused one-way bus, rail and light rail tickets purchased prior to June 1, 2024.
This refund policy will also apply to rail 10-trip tickets, equivalent to 10 one-way rail tickets purchased in a single transaction.
Between August 1 and December 31, 2024, customers can use several methods to request a refund on any unused one-way or rail 10-trip tickets purchased before June 1, 2024. Tickets purchased starting June 1, 2024, must be used by July 31, 2024, and will not be eligible for refunds.
NJ Transit officials said customers should avoid avoid purchasing any additional one-way tickets that they cannot use by July 31, 2024. While the overwhelming majority of customers do not typically purchase more than three months’ worth of one-way tickets in advance, the refund policy will help assist those customers who might be at risk of having tickets expire before they can be used by July 31st.
Beginning July 1, 2024, all one-way tickets, including rail ten-trip tickets, will be valid for 30 days, including the date of purchase. Ticket expiration policies are consistent with transit industry best practices across the country. The move is expected to significantly reduce the opportunity for fraud, while saving NJ Transit an estimated $25 million annually.
The new one-way ticket policy was first announced as part of NJ Transit’s fare adjustment proposal on January 24, 2024, and subsequently approved by NJ Transit’s Board of Directors at the April board meeting. On May 1, 2024, NJ Transit widely communicated this reminder and extended the validity period of all one-way tickets purchased before July 1 to July 31, giving customers a full three months to use any tickets in their possession before they expire.
