NJ Transit: Fare Modernization Program Improves the Customer Experience

(Todd DeFeo/The DeFeo Groupe)

High-tech fare gates, reloadable FARE-PAY cards, more mobile payment options and modern ticket vending machines were just some of the features of NJ Transit’s fare modernization efforts on display today at Secaucus Junction.

The agency demonstrated these initiatives as the latest in its ongoing efforts to transform the customer experience through innovation and technology.

NJ Transit showcased its fare collection modernization efforts at an event in Secaucus Junction Station, featuring staffed exhibits that demonstrated many of the new fare technology features.

These include new, high-tech fare gates with advanced 3D sensors and imaging technology to be installed at Secaucus Junction and Newark Liberty Airport. The nearly 8-foot-tall gates use advanced sensors and 3-D technology to enhance security and revenue protection.

In September, NJ Transit expanded its “FARE-PAY” card to customers traveling all NJ Transit buses statewide as well as the Newark Light Rail, the Hudson-Bergen Light Rail and the River LINE systems. The reusable cards allow customers to purchase and store monthly passes, 10-trip bus tickets or cash value on them to enjoy the convenience of tap-and-go.

The new, reusable FARE-PAY fare cards make it easier for customers to travel the system. They allow customers to register their card to protect their stored value from loss, manage their accounts online, view fare card activity and current value, and auto-reload online, at ticket windows, TVMs, and select retail locations.

A credit or debit card is not required.

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