Sherrill Signs Executive Order to Improve NJ Transit Rider Experience

If only it were that simple!

New Jersey Gov. Mikie Sherrill today signed Executive Order No. 16, which requires NJ Transit to improve the commuter experience.

Within 45 days, the transportation commissioner, in her capacity as chair of the NJ Transit board of directors, will develop and send to the governor a comprehensive plan to improve riders’ experiences.

“Every New Jerseyan deserves a transit system that is safe, clean, accessible, and reliable. This Executive Order is about delivering cleaner stations, clearer communication, and more dependable service across NJ TRANSIT,” Sherrill, a Democrat, said in a release. “We are listening to riders, holding ourselves accountable, and making the improvements necessary to ensure that rail and bus transit work better for everyone who uses it.”

Sherrill directed the commissioner to focus the plan on the following priority areas:

• Cleanliness of NJ Transit stations, stops, buses, and rail cars
• Accessibility of NJ Transit-owned properties, including escalators and boarding areas;
• Public safety, including lighting, cameras, and law enforcement presence at stations and stops
• The digital experience for riders, with a focus on the usability and reliability of real-time tracking features on the NJT website and mobile app

To inform the development of this plan, the NJ Transit Customer Advocate will hold three public listening sessions and develop a public survey to be posted on the NJ Transit website. The Customer Advocate will report the survey results and feedback from the listening sessions within 30 days.

In the 45 days following the delivery of the plan, NJ Transit will fast-track implementation of the highest priority initiatives so that, by June 22, NJ Transit riders should see improvements toward a safer, cleaner, and more reliable ride.