
Commuter Rail
G Line Customers Grade Their Service a ‘D-Plus’ in 2nd Annual Rider Report Card Survey
NEW YORK — MTA New York City Transit released the results from the 2nd Annual Rider Report Card Survey on the G line which was done in mid-December 2008. The G line again received an overall grade of “D-plus,” unchanged from 2007. The customer satisfaction index of 75 percent was, however, slightly lower than 2007’s 76 percent. Customers sent in 1,746 Rider Report Cards by mail and 150 via the internet, totaling 1,896 responses, to gauge customer satisfaction on the line. Twenty-one separate service attributes were graded on the G line, which runs from Smith-9th Streets in Brooklyn to Long