Amtrak Apologizes to MARC Passengers
WASHINGTON – On June 21, MARC Train 538 lost power soon after leaving Washington Union Station, resulting in loss of air conditioning and “uncomfortable conditions for passengers” who waited about two hours for a resolution. “On behalf of Amtrak, I extend my most sincere apologies to the passengers of Train 538 for having to withstand unacceptable conditions and inconveniences during this service disruption,” President and CEO Joseph Boardman said. “We fell short of providing the service we strive to deliver. “In conjunction with the Maryland Transit Administration and the Federal Railroad Administration we are conducting a thorough investigation of the